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Answered

Page Information Text: Choose another typeface?

Sherry Baker 3 months ago • updated 2 months ago 12

I noticed today that impositions that I have checked "Page Information/Text" is now spawning a font error when it loads into Acrobat. 



When I leave the text off the imposition, I get no error.

My question:

Is there somewhere I can specify the typeface for the slug line? Using Helvetica in a prepress situation is problematic as there are so many different versions of it. I don't know when or why it's only just now flagging the font because I've changed nothing, but it is giving me issues on print.

Answer

+1
Answer

Hello,

There is no way to change the font in current version, but I've added a TODO and we'll add the feature into the upcoming release. Although, we'll probably have to stick to those fonts that are standard for PDF, known as "standard 14": Helvetica, Courier, Times and few others.

Kind Regards,

Yaroslav Glushchenko, PressNoStress Team

GOOD, I'M SATISFIED
Satisfaction mark by Sherry Baker 2 months ago

Hello,

Do you use Unicode characters in the "Text" block? That's the only reason I can imagine to lead to the problem. Should it be something regular - please, drop us the preset that leads to the issue, I'd appreciate the chance to investigate further.

Kind Regards,

Yaro Glushchenko, PressNoStress Team

Not that I'm aware of... but here are the files I'm using where I get the error. Thanks for looking into it.


iwPreset

File to be imposed

Hello,

Thanks a lot. Could you please also specify exact version of the "Imposition Wizard" you're using? OS, IW version, IW type (Standalone or Acrobat plug-in) etc.

The thing is with our current working build everything seems to be OK, I've imposed the file with both Acrobat and Standalone versions, got no error messages in the output.

So, the issue must be relative to a specific version of the app.

Kind Regards,

Yaro Glushchenko, PressNoStress Team


I'm using the plug-in but it happens on the standalone, too.

Hello,

You have quite fresh version. OK, I will check it on exactly the same build and on macOS.

I would also appreciate should you be able to drop me an imposed file, i.e. an output PDF that has that problem with font.

Kind Regards,

Yaro Glushchenko, PressNoStress Team

Under review

Hello,

OK, thanks for the file. We've tried to reproduce the issue on Windows 10, macOS 10.12 and macOS 10.14 with different app versions with no luck.

So my best guess for the moment is that something's wrong with the font itself, either on macOS 10.13 (which I don't have at the moment) or on your specific installation. Do you have another Mac to test the issue on? To confirm the issue to be relative to the environment, not to the IW or Acrobat themselves?

Kind Regards,

Yaro Glushchenko, PressNoStress Team

P.S. The file you've send does have an issue with "Helvetica", although I haven't found what exactly is wrong yet, will dig deeper.

I'm just curious...

Is there a way we could set our own font for this slug line? Perhaps as a selection in the preferences?

As I said before... in a prepress situation, Helvetica has been known to cause issues due to conflicts with system fonts -- and the fact there are so many different variations of this font that may be activated. My situation might be unique, but I have easily 14 versions of Helvetica Regular, alone!

If the customer requires we activate one version of Helvetica (we have a LOT of government accounts that use this exclusively), and another version is required for the tagline, it may cause conflicts with the font we have activated. 

If I had the ability to select a font that isn't known for these issues (maybe myriad pro or calibri?) for the tag line, I am guessing we could make this issue disappear.

+1
Answer

Hello,

There is no way to change the font in current version, but I've added a TODO and we'll add the feature into the upcoming release. Although, we'll probably have to stick to those fonts that are standard for PDF, known as "standard 14": Helvetica, Courier, Times and few others.

Kind Regards,

Yaroslav Glushchenko, PressNoStress Team

Still have to be careful of system fonts with a lot of variations. I'd steer clear of Times for that reason. If the fonts appears in the document and the font manager turns it off so that the document's font can be loaded, we might run into the same issue.

I've just been using Pitstop to change that slug line to "Verdana" and it seems to be doing fine for now. Since Verdana is so rarely used and there is only one version floating around... it was a pretty safe bet.

Thank you for all your help! Other than a few little snags, this program has been performing beautifully. 

+1
Answered

Hello Sherry,


Just want to update you with the current status of the problem: in version 3 that we are working on, we're going to outline the custom texts during imposition, so there will be no fonts added to the output PDF at all. This should both solve your problem and allow the wider range of symbols (like unicode ones) being used in the texts.

I'm closing the ticket now, please keep an eye on our blog or make sure you have "check for updates" option enabled in Imposition Wizard settings, so you get the fix once it is released.

Thanks for your help.

Perfect! Thank you for being so responsive! :)